CRM vs field service: what you actually get.
An honest comparison across 7 tools, sales-pipeline CRMs and field-service software side by side. No spin, no hidden asterisks. Just what you get and what it costs.
RadiusOS is the only tool here that includes AI deal scoring on the free tier. Sales CRMs charge $34-100/user/month for comparable AI. Field-service tools start at $39-65/mo and don't score deals at all.
RadiusOS is also the only one that runs your sales pipeline AND your customer-record lifecycle (walkthrough, quote, reviewer approval, invoice) in a single tool without per-seat pricing. It does not replace dispatching or a native field-tech app. See FAQs below for where it does and doesn't fit.
Row by row, cell by cell.
Click any row to see capability details for each CRM.
| Feature | RadiusOSThat's us | HubSpot | Pipedrive | Attio | Zoho CRM | Jobber | Housecall Pro |
|---|---|---|---|---|---|---|---|
AI Deal Scoring | Free $0 (free tier) | Professional $100/user/mo | Professional $49/user/mo | Plus $34/user/mo | Enterprise $40/user/mo | Not available Not available | Not available Not available |
AI Health Labels | Free $0 (free tier) | Professional $100/user/mo | Professional $49/user/mo | Plus $34/user/mo | Enterprise $40/user/mo | Not available Not available | Not available Not available |
AI Score Explanations | Free $0 (free tier - uses credits) | Professional $100/user/mo | Not available Not available | Pro $69/user/mo | Enterprise $40/user/mo | Not available Not available | Not available Not available |
AI-Drafted Email Responses | Free $0 (free tier - uses credits) | Starter $20/user/mo | Professional $49/user/mo | Plus $34/user/mo | Enterprise $40/user/mo | Varies by plan - check Jobber pricing Varies by plan - check Jobber pricing | Varies by plan - check Housecall Pro pricing Varies by plan - check Housecall Pro pricing |
Proactive Morning Digest (Pre-Drafted Follow-ups) | Business $39/mo | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available |
AI Daily Digest / Pipeline Intelligence | Free $0 (free tier) | Professional $100/user/mo | Not available Not available | Not available Not available | Enterprise $40/user/mo | Not available Not available | Not available Not available |
AI Contact Enrichment | Business $39/mo | Starter $20/user/mo | Professional $49/user/mo | Plus $34/user/mo | Standard $14/user/mo | Not available Not available | Not available Not available |
Semantic Search | Free $0 (free tier - uses credits) | Not available Not available | Not available Not available | Pro $69/user/mo | Not available Not available | Not available Not available | Not available Not available |
MCP Server / AI Assistant Access | Free $0 (free tier) | Not available Not available | Not available Not available | Pro $69/user/mo | Not available Not available | Not available Not available | Not available Not available |
Email Sequences with AI | Pro $19/mo | Professional $100/user/mo | Professional $49/user/mo | Varies by plan - check pricing Varies by plan - check pricing | Standard $14/user/mo | Not available Not available | Not available Not available |
AI Automations / Workflow Triggers | Pro $19/mo | Professional $100/user/mo | Professional $49/user/mo | Plus $34/user/mo | Standard $14/user/mo | Connect $119/mo (base plan, additional users extra) | Essentials $169/mo (base plan) |
Mobile Walkthrough Capture (Photos + Voice + AI Recap) | Pro $19/mo | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available |
Photo-to-Quote OCR (Estimate Photo to Draft Line Items) | Pro $19/mo | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available |
Magic-Link Reviewer (Customer Markup + Approval) | Pro $19/mo | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available | Not available Not available |
Job Dispatching + Route Optimization (Mobile Tech App) | Not available Not available | Not available Not available | Not available Not available | Not available Not available | FSM add-on Zoho FSM, separate product (from $25/user/mo) | Core $39/mo (base plan) | Basic $65/mo (base plan) |
Customer Portal with Self-Serve Invoicing + Payment | Pro $19/mo | Service Hub Professional $100/user/mo (Service Hub) | Varies by plan - check Pipedrive pricing Varies by plan - check Pipedrive pricing | Not available Not available | Enterprise $40/user/mo | Core $39/mo (base plan) | Basic $65/mo (base plan) |
Native iOS/Android Mobile App for Field Techs | Not available Not available | Not available Not available | Not available Not available | Not available Not available | FSM add-on Zoho FSM, separate product | Core $39/mo (base plan) | Basic $65/mo (base plan) |
| Cost for all AI features | $39/mo* | $100/user/mo* | $49/user/mo* | $69/user/mo* | $40/user/mo* | $119/user/mo* | $169/user/mo* |
| Source | Pricing | Pricing | Pricing | Pricing | Pricing | Pricing | Pricing |
AI Deal Scoring
Free - $0 (free tier)
Rule-based scoring on all contacts. AI scoring uses unified credit pool: 75/mo on Free, 300/mo on Pro, unlimited on Business + Team.
AI Health Labels
Free - $0 (free tier)
Hot/warm/cool/cold labels derived from scoring. Pro+: AI-derived with reasoning.
AI Score Explanations
Free - $0 (free tier - uses credits)
Detailed AI reasoning for each score. Available on every plan; consumes 1 credit per explanation. 75/mo on Free, 300/mo on Pro, unlimited on Business + Team.
AI-Drafted Email Responses
Free - $0 (free tier - uses credits)
AI-generated contextual follow-ups. Available on every plan; consumes credits from the monthly pool. One-click send unlocks on Business + Team.
Proactive Morning Digest (Pre-Drafted Follow-ups)
Business - $39/mo
Nightly AI pass writes a follow-up email for every stale deal. User wakes up to a stack of pre-drafted emails, one click to send each. The 'done for you' moat - no other CRM below ships this.
AI Daily Digest / Pipeline Intelligence
Free - $0 (free tier)
Rule-based follow-up reminders on Free. Pro: AI-powered. Business+: pattern detection and win/loss signals.
AI Contact Enrichment
Business - $39/mo
Auto-populate contact fields from public data and email signatures. LinkedIn enrichment included.
Semantic Search
Free - $0 (free tier - uses credits)
Search notes, emails, and comments by meaning. Available on every plan; consumes 1 credit per search. Unlimited on Business + Team.
MCP Server / AI Assistant Access
Free - $0 (free tier)
34-tool MCP server free for every plan. Pure CRM operations (search, list, create) cost zero credits. AI-flavored tool calls (ai-suggest-action, search-notes) consume credits from your monthly pool.
Email Sequences with AI
Pro - $19/mo
3 sequences on Pro, unlimited on Business+. Reply detection and auto-pause included.
AI Automations / Workflow Triggers
Pro - $19/mo
5 automations on Pro, unlimited on Business+. Tag-based and stage-change triggers with task creation, email sending, stage moves.
Mobile Walkthrough Capture (Photos + Voice + AI Recap)
Pro - $19/mo
Photograph the space as you walk through it; voice rides along. Whisper transcribes; Claude Haiku 4.5 writes the recap and proposes follow-up tasks, reminders, and tags onto the customer record. 30 walkthroughs/mo on Pro, unlimited on Business + Team.
Photo-to-Quote OCR (Estimate Photo to Draft Line Items)
Pro - $19/mo
Photograph an adjuster's estimate, a competitor quote, or a data plate. Claude Vision extracts the line items; one click drafts a Quote on the customer's record with the items pre-filled. Bundled with Walk & Talk.
Magic-Link Reviewer (Customer Markup + Approval)
Pro - $19/mo
Send any walkthrough for review via magic link. Customer (or adjuster, HOA, lender) marks up photos with arrows/circles/comments, then Approves, Requests changes, or Rejects. Approval surfaces a one-click 'Send quote' card on the originator's dashboard.
Job Dispatching + Route Optimization (Mobile Tech App)
Not available - Not available
RadiusOS has scheduling, quoting, and invoicing for service work. It does not have a dispatch board, route optimization, or live GPS tech tracking. Pair RadiusOS with Jobber or Housecall Pro if dispatching is core to your operation, or use it standalone if your jobs are mostly self-scheduled.
Customer Portal with Self-Serve Invoicing + Payment
Pro - $19/mo
Magic-link reviewer flow lets customers view walkthroughs, mark up photos, and approve work without logging in. Invoice send and Stripe payment links are included. Not a full self-service portal with login and history; closer to a no-login approval and payment surface.
Native iOS/Android Mobile App for Field Techs
Not available - Not available
RadiusOS is a web-first PWA. Walkthrough capture, photos, voice, and quotes all work on mobile browsers (iOS Safari, Android Chrome). There is no native iOS or Android app in the App Store today.
All AI features cost: $39/mo*
View pricingTo unlock all AI features.
RadiusOS
$39/mo*
*Some features not available
Flat price · not per-seat
HubSpot
$100/user/mo*
*Some features not available
Pipedrive
$49/user/mo*
*Some features not available
Attio
$69/user/mo*
*Some features not available
Zoho CRM
$40/user/mo*
*Some features not available
Jobber
$119/user/mo*
*Some features not available
Housecall Pro
$169/user/mo*
*Some features not available
Frequently asked questions
Which CRM has free AI deal scoring?
RadiusOS is the only CRM in this comparison that includes AI deal scoring on its free tier. Most sales-pipeline CRMs require paid plans ranging from $34 to $100 per user per month for AI scoring. Field-service tools (Jobber, Housecall Pro) do not offer AI deal scoring at any plan because they are dispatch and invoicing systems, not sales-pipeline CRMs. RadiusOS Free includes rule-based scoring on all contacts plus 75 monthly AI credits that spend across scoring, drafted follow-ups, semantic search, the in-product AI chat, and AI-flavored MCP tools.
What is MCP server access in a CRM?
MCP (Model Context Protocol) is an open standard that lets AI assistants like Claude, ChatGPT, and Cursor interact directly with your CRM via natural language. Instead of clicking through menus, you can say 'show me my pipeline summary' or 'create a follow-up task for Sarah' and the AI does it. RadiusOS includes MCP server access on every plan including Free. Attio offers MCP only on its Pro tier ($69/user/mo). Most other CRMs in this comparison, and both field-service tools, only have traditional REST APIs.
How much do AI CRM features cost?
Costs vary significantly. RadiusOS includes AI on every plan starting Free, with paid plans from $19/mo (flat, not per-user). HubSpot requires its Professional plan at $100/user/mo for full AI. Pipedrive needs Professional at $49/user/mo. Attio requires Pro at $69/user/mo. Zoho CRM needs Enterprise at $40/user/mo. Jobber starts at $39/mo and adds AI-assisted client messaging on higher tiers. Housecall Pro starts at $65/mo and is adding AI tools per their pricing page. RadiusOS is the only option that combines free AI access with no per-seat pricing.
Is RadiusOS a Jobber alternative?
Partly. RadiusOS replaces the customer-relationship side of Jobber: contacts, deals, quotes, invoices, scheduling, mobile walkthrough capture with AI recap, magic-link reviewer approvals, and Stripe payments. RadiusOS does not have a drag-and-drop dispatch board, route optimization, or live GPS tech tracking. If your business is mostly self-scheduled jobs (small contractor, solo electrician, one-person shop) RadiusOS at $19/mo flat usually beats Jobber Core at $39/mo per crew. If you dispatch 3+ techs daily across a service area, Jobber is the right tool. We are not pretending otherwise.
Does RadiusOS replace Housecall Pro?
For solo operators and small shops, often yes. RadiusOS gives you the customer record, quote-to-invoice flow, walkthrough capture, voice-to-recap AI, reviewer approval flow, and Gmail-based follow-up automation that Housecall Pro charges $65/mo (Basic) or $169/mo (Essentials) for. RadiusOS does not give you GPS dispatch, a native field-tech mobile app, or telephony integration. If your operation depends on dispatching multiple trucks or you need a native iOS/Android app for techs in the field, Housecall Pro is purpose-built for that. RadiusOS is the better fit if you are mostly running the sales side of a service business from a phone browser.
What's an AI credit in RadiusOS?
One credit = one AI action. Refreshing a deal's AI score, drafting a follow-up email, asking the in-product chat a question, enriching a contact, running a semantic search, or invoking an AI-flavored MCP tool - each consumes one credit. Pure CRM operations (creating contacts, sending plain emails through Gmail, moving deals between stages) never consume credits. Free includes 75/month, Pro 300/month, Business and Team are unlimited (with fair-use ceilings).
How is this benchmark data sourced?
All data is sourced from each vendor's public pricing page and published feature documentation as of Q2 2026. We update this page quarterly. Where a feature's availability is ambiguous from public sources, we note it. If you spot an error, email us at hello@radiusos.ai.
Methodology
All data is sourced from each competitor's public pricing pages and published feature documentation as of Q2 2026. We update this page quarterly. Competitor pricing and feature availability changes - where a feature's status is ambiguous from public sources, we note it.
RadiusOS does not have a “Deals” column in this comparison because Deals are not a separate entity in our data model - they're one of many lenses on the unified Record schema. See our help article for why we built it this way.
See something wrong? Email us at hello@radiusos.ai.
Free AI scoring. No credit card.
Plans from $19/mo when you want one-click AI follow-ups and unlimited scoring.